Return, Exchange & Store Credit Policy

Last updated: September 21, 2026

At Katy Trail Collections, we want you to love your purchase. We understand that sometimes an item may not work out, and we are happy to assist with eligible returns and exchanges.

Please review our policy below before making a purchase or initiating a return.

Katy Trail Collections does not provide refunds to the original form of payment for standard returns. Eligible returns are issued as store credit or may be exchanged in accordance with this policy.

Return Eligibility

You may request a return or exchange within 30 days of the original purchase date.

For both in-store and online purchases, the 30-day return period begins on the date the purchase or order was originally made.

To be eligible for a return or exchange, merchandise must:

• Be unworn, unused, and in its original condition

• Have all original tags attached, when applicable

• Include original packaging when applicable

• Be free from stains, odors, pet hair, makeup, deodorant, smoke, alterations, or other signs of wear or use

• Not be damaged due to misuse, improper care, or improper handling

• Meet all other eligibility requirements stated in this policy

Proof of purchase may be required.

Eligible returns will be issued as store credit rather than a refund to the original payment method, unless the item is defective, damaged upon arrival, incorrectly fulfilled by Katy Trail Collections, or applicable law requires otherwise.

Items Not Eligible for Return

Certain merchandise is not eligible for return, exchange, or store credit.

Non-returnable items may include:

• Final sale merchandise

• Clearance merchandise designated as final sale

• Gift cards

• Personalized or custom-made products

• Made-to-order merchandise

• Items that have been worn, used, washed, altered, or damaged after purchase

• Items without required original tags or packaging

• Hygiene-sensitive merchandise when identified as non-returnable

• Other products specifically marked “Final Sale” or “Non-Returnable” at the time of purchase

If you are unsure whether an item is eligible for return, please contact Katy Trail Collections before initiating the return.

Return Method

Eligible online purchases may be returned by mail or, when applicable, brought to our physical retail location.

Before mailing a return, please contact Katy Trail Collections so we can confirm eligibility and provide return instructions.

Please provide:

• Your order number

• The item or items you wish to return

• The reason for the return

• Photographs if the item arrived damaged, defective, or incorrect

Do not mail merchandise to us until you have confirmed the appropriate return instructions.

Our physical retail location is:

Katy Trail Collections
426 S. Main Street
St. Charles, Missouri 63301

Merchandise returned in person must still meet the eligibility requirements of this policy.

Return Shipping Costs

Customers are generally responsible for return shipping costs for eligible standard returns.

Katy Trail Collections will address reasonable return-shipping costs when a return is necessary because an item was:

• Damaged upon arrival

• Defective

• Incorrectly shipped by Katy Trail Collections

Original shipping charges are generally non-refundable and are not converted to store credit unless the return resulted from an error by Katy Trail Collections or otherwise required by law.

We recommend using a trackable shipping service when mailing a return.

Katy Trail Collections is not responsible for a return package that is lost before it is received by us.

No Restocking Fees

Katy Trail Collections does not charge a restocking fee for eligible merchandise returned in accordance with this policy.

Customers may still be responsible for applicable return shipping costs as described above.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact Katy Trail Collections within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the merchandise

• Photographs of the packaging when the item was damaged during shipment

Please retain the item and its original packaging until we have reviewed the issue.

We will review the information and determine the appropriate resolution, which may include replacement, exchange, store credit, or, when appropriate or required, a refund.

Damage caused after delivery through normal wear, misuse, improper care, washing, alteration, or accidental damage is not considered a product defect.

Store Credit

Once an eligible standard return is received and inspected, we will notify you if the return has been approved.

If approved, the value of the eligible returned merchandise will be issued as Katy Trail Collections store credit rather than refunded to the original payment method.

Original shipping charges are not included in store credit unless otherwise stated or required by law.

Store credit may be subject to the terms communicated when it is issued.

Please retain your store-credit information, as it may be required when making a future purchase.

Refunds

Standard eligible returns do not receive refunds to the original payment method.

Instead, eligible returns are issued as store credit or handled as an exchange in accordance with this policy.

A refund to the original payment method may be issued when:

• Katy Trail Collections determines that a refund is the appropriate resolution for a damaged or defective item;

• Katy Trail Collections shipped an incorrect item and a refund is determined to be the appropriate resolution;

• An order is canceled before fulfillment and payment has already been captured;

• We are unable to fulfill merchandise that has already been paid for; or

• A refund is otherwise required by applicable law.

When a refund to the original payment method is approved, Katy Trail Collections will initiate the refund through the applicable payment provider.

After we process a refund, additional time may be required for your bank, credit-card company, or payment provider to post the credit to your account. Those processing times are outside the control of Katy Trail Collections.

Unless otherwise required by law or caused by an error on our part, original shipping charges are non-refundable.

Exchanges

Eligible merchandise may be exchanged within 30 days of the original purchase date, subject to product availability.

All exchanged merchandise must meet the eligibility requirements stated in this policy.

Because our boutique inventory can sell quickly and quantities may be limited, we cannot guarantee that a different size, color, style, or replacement item will still be available when an exchange is requested.

If the requested replacement merchandise is unavailable, eligible merchandise may instead be returned for store credit.

Any price difference associated with an exchange may need to be paid by the customer.

Custom, Personalized and Made-to-Order Items

Custom, personalized, and made-to-order merchandise is generally final sale and not eligible for standard return or exchange.

Because these products are produced or customized specifically for an order, cancellation may also not be available once production has begun.

If a custom or personalized product arrives damaged, defective, or does not match the approved order specifications, please contact Katy Trail Collections so we can review the issue.

Backordered and Preorder Items

Backordered or preorder merchandise may have different fulfillment timelines, as explained in our Shipping Policy or applicable product information.

Once fulfilled, return eligibility for these items will be determined by this Return, Exchange & Store Credit Policy unless the item was specifically identified as final sale or subject to different terms before purchase.

Unless otherwise stated before purchase, the 30-day return period is measured from the original purchase date.

Order Cancellations

Orders may only be canceled if we are able to process the cancellation before fulfillment or production has begun.

If you need to request a cancellation, contact Katy Trail Collections as soon as possible.

Cancellation requests are not guaranteed.

Once an order has shipped, it cannot be canceled and any eligible merchandise must follow the standard return process.

Custom, personalized, or made-to-order merchandise generally cannot be canceled after production has begun.

If an order is successfully canceled after payment has already been processed, the applicable amount will be returned to the original payment method.

Non-Returnable Situations

Katy Trail Collections may decline a return, exchange, or store-credit request if:

• The request is made more than 30 days after the original purchase date

• The merchandise shows signs of wear or use

• The merchandise has been washed or altered

• The merchandise has stains, odors, pet hair, makeup, deodorant, smoke, or other evidence of use

• The merchandise has been damaged after purchase

• Required tags, packaging, parts, or accessories are missing

• The merchandise was designated final sale or non-returnable

• The item is personalized, custom-made, or otherwise excluded under this policy

• The purchase cannot reasonably be verified

Merchandise that does not meet our return requirements may be declined and, when applicable, returned to the customer at the customer's expense.

Holiday and Gift Purchases

Katy Trail Collections may offer an extended return or exchange period for holiday purchases.

Any special holiday return period will be communicated separately and will apply only to qualifying purchases made during the stated promotional period.

Unless an extended holiday policy is expressly announced, the standard 30-day return period from the original purchase date applies.

Gift recipients with an eligible return may receive store credit rather than a refund to the original purchaser's payment method.

Contact Information

If you have questions about a return, exchange, store credit, damaged item, incorrect order, or cancellation, please contact:

Katy Trail Collections
426 S. Main Street
St. Charles, Missouri 63301
United States

Website: katytrailcollections.com
Email: katytrailcollections@gmail.com
Phone: 636-233-7773

We encourage customers to contact us directly if they are unsure whether an item qualifies for return or exchange.