Shipping Policy

Last updated: September 21, 2026

At Katy Trail Collections, we are committed to providing a smooth, reliable, and transparent shipping experience. Please review the information below regarding order processing, shipping timelines, tracking, delivery, custom and backordered items, and other important shipping information.

Order Processing

Our standard processing time for in-stock merchandise is typically 1–3 business days (Monday–Friday).

Processing time is the amount of time it takes Katy Trail Collections to prepare and package your order before it is transferred to the shipping carrier. Processing time does not include carrier transit or delivery time.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may occasionally be longer during high-volume shopping periods, major sales, holidays, special events, or other periods of increased order volume.

If there is an unexpected issue significantly affecting your order, we will make reasonable efforts to contact you using the information provided at checkout.

Shipping & Delivery

Katy Trail Collections ships orders from our location in St. Charles, Missouri.

For standard orders shipped within the United States:

• Order Processing: Typically 1–3 business days

• Estimated Carrier Transit Time: Generally 5–7 business days after shipment

• Estimated Total Time: Generally 6–10 business days from order placement

Please remember that the 5–7 business-day transit timeframe is an estimate. Actual delivery time depends on the shipping carrier, destination, weather, holidays, and other circumstances outside the control of Katy Trail Collections.

A shipment confirmation does not guarantee delivery on a particular date.

Shipping rates and available shipping methods are displayed during checkout.

Custom and Backordered Items

Custom, made-to-order, personalized, preorder, and backordered merchandise may have different processing and shipping timelines than our standard in-stock merchandise.

Estimated availability or processing information may be provided on the applicable product page, during checkout, or in communications regarding your order.

Because production and availability can vary, the standard 1–3 business-day processing timeframe does not apply to custom, made-to-order, preorder, or backordered merchandise unless specifically stated otherwise.

If you have questions about the expected shipping timeframe for a custom or backordered item, please contact Katy Trail Collections directly. We are happy to provide the most current information available regarding your order.

If an order contains both in-stock and custom, preorder, or backordered merchandise, fulfillment timing may vary depending on the items included in the order.

Shipping Partners

We use established shipping carriers to deliver our online orders.

Depending on the package, destination, and shipping service selected, your order may be shipped through:

• USPS

• UPS

• Another reputable delivery provider when appropriate

The carrier used for a particular order may vary.

When tracking is available, tracking information will be provided after your order has been prepared for shipment.

Order Tracking

Once your order has been prepared for shipment, you will generally receive a shipping confirmation email containing tracking information.

Please allow time for the shipping carrier to scan your package and update its tracking system. Tracking information may not appear immediately after a shipping label is created.

A shipping notification or tracking number may be generated before the carrier physically takes possession of the package.

If your tracking information does not update after a reasonable amount of time, please contact us so we can assist you.

Cancellations

If you need to cancel an order, please contact Katy Trail Collections as soon as possible.

Please note:

• Cancellation requests are not guaranteed after an order has been submitted.

• Orders that have already entered processing or fulfillment may not be eligible for cancellation.

• Orders that have already shipped cannot be canceled.

• Custom or personalized merchandise may be subject to additional cancellation restrictions once production has begun.

If an order has already shipped, any eligible return or exchange will be handled according to our Return & Exchange Policy.

Shipping Issues

Lost or Missing Packages

If your package appears to be lost in transit, first review the tracking information provided by the shipping carrier.

If the package has not arrived within a reasonable period after its expected delivery timeframe, please contact Katy Trail Collections. We can help review the tracking information and determine the appropriate next steps.

In some circumstances, additional time may be required while the carrier investigates a missing shipment.

Packages Marked Delivered

If carrier tracking shows that your package was delivered but you cannot locate it:

1. Verify that the shipping address provided with your order is correct.

2. Check your mailbox, porch, entryway, garage, or other common delivery locations.

3. Check with household members or neighbors who may have accepted the package.

4. Contact the shipping carrier for additional delivery information.

5. Contact Katy Trail Collections if additional assistance is needed.

Carrier delivery confirmation may affect the options available for a package reported missing after delivery.

Damaged Packages

If your order arrives damaged, please contact Katy Trail Collections as soon as reasonably possible after delivery.

We may request photographs of the damaged merchandise, packaging, shipping label, and shipping materials so that we can evaluate the issue and, when appropriate, work with the shipping carrier.

Please retain the merchandise and original packaging until the issue has been reviewed.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your shipping address before completing checkout.

If you notice an error after submitting your order, contact Katy Trail Collections immediately. We will make reasonable efforts to correct the address before shipment, but address changes cannot be guaranteed once fulfillment has begun.

Katy Trail Collections is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Delivery Exceptions and Delays

Delivery delays may occur because of circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier or transportation disruptions

• Incorrect or incomplete shipping information

• Remote or rural delivery locations

• Peak holiday shipping periods

• Unexpected carrier delays

• Other circumstances outside our reasonable control

The 5–7 business-day carrier transit timeframe is an estimate and not a guaranteed delivery period.

Once an order has been transferred to the shipping carrier, the actual delivery schedule is largely determined by the carrier.

Address Changes

Address modifications cannot be guaranteed once an order has been placed.

If you need to change your shipping information, please contact Katy Trail Collections as soon as possible.

If your order has not yet entered fulfillment, we will make reasonable efforts to update the address.

Once an order has shipped, Katy Trail Collections may not be able to change or reroute the package. Any available rerouting options are subject to the applicable shipping carrier's policies and may result in additional charges.

Undeliverable and Returned Packages

Packages may be returned to Katy Trail Collections because of:

• Invalid or incomplete addresses

• Insufficient address information

• Failed delivery attempts

• Unclaimed packages

• Refused deliveries

• Other carrier-determined delivery issues

If an order is returned to us as undeliverable, we may contact you regarding the available options.

Additional shipping charges may apply if you request that an order be shipped again because of an incorrect address, refused delivery, or another customer-related delivery issue.

Any exchange or store-credit eligibility associated with returned merchandise will be handled according to our Return & Exchange Policy.

Holiday Shipping Delays

Shipping carriers often experience significantly higher volume during major shopping and holiday periods, including:

• Black Friday

• Cyber Monday

• Christmas

• New Year's

• Other major holiday and promotional periods

Carrier delays during these periods may extend beyond our normal estimated delivery timeframe.

If you are ordering merchandise for Christmas, a birthday, wedding, shower, vacation, or another date-specific occasion, we recommend ordering as early as possible.

Unless we specifically state otherwise, Katy Trail Collections cannot guarantee that an order will arrive by a particular holiday or event date.

United States Shipping

The standard shipping timelines stated in this policy apply to orders shipped within the United States.

The estimated 5–7 business-day carrier transit timeframe should not be interpreted as an estimate for international shipments.

If international shipping is available at checkout, delivery times, carrier availability, costs, customs processing, duties, taxes, and other requirements may vary significantly depending on the destination.

In-Store Pickup

When in-store pickup is offered at checkout, customers may pick up eligible orders from:

Katy Trail Collections
426 S. Main Street
St. Charles, Missouri 63301

Please wait until you receive confirmation that your order is ready for pickup before arriving to collect it.

Custom, preorder, or backordered merchandise will not be ready for pickup until you have received confirmation that the applicable item or order is available.

Contact Information

Questions about shipping, delivery, tracking, custom items, backorders, or an existing order may be directed to:

Katy Trail Collections
426 S. Main Street
St. Charles, Missouri 63301
United States

Website: katytrailcollections.com
Email: katytrailcollections@gmail.com
Phone: 636-233-7773

Customers are always welcome to contact us directly with questions about the status or expected shipping timeframe of an order.